Did you know that a server responding in more than 300 ms severely penalizes your e-commerce site?
Beyond 500 milliseconds of site load time, you lose 10 to 15% of visitors per second. On mobile, this rate can even rise to 25%!
The IT outsourcing company TouchWeb addresses this issue by offering you the peace of mind of a high-performing, fully secure e-commerce site.
IT outsourcing allows a company to entrust the overall management of its information system and servers to an external service provider. The company can thus focus on its core business while controlling its costs.
A bare-metal server for better performance
A bare metal server is a physical dedicated server. It gives the tenant exclusive, full access to their server, unlike a virtual dedicated server. A bare metal server delivers better performance and greater security.
As the saying goes, if « the Cloud is just someone else’s computer » a dedicated bare metal server truly belongs to the client and provides them with greater performance and security.
Among the performance criteria for a server, TTFB (Time To First Byte, which corresponds to the server response time) is a very important metric.
It directly affects the page display time with consequences for:
- SEO : Google penalizes pages with a TTFB over 300 milliseconds
- the quality of the user experience : bounce rate, conversion rate
- employee productivity in the back office
- and finally the profitability of an e-commerce site.
In this context, TouchWeb has developed hosting solutions on OVH bare metal servers to offer its clients the best in terms of performance, security, and price. Thus, OVH bare metal servers are on average 12 times more performant than the equivalent “cloud” offerings from hosts.
Detect malicious activity with an EDR
An EDR (Endpoint Detection and Response) is a software tool for detecting cyber threats. It analyzes activity on the network endpoints to be protected, such as servers and user devices.
Unlike a traditional antivirus, which relies on an up-to-date database to be effective, its capabilities allow it to counter previously unknown and sophisticated threats.
With the aim of always staying at the cutting edge of security for its hosting solutions, TouchWeb has chosen, for the past six years, to develop its own threat detection and handling system. The performance resulting from these years of experience places it among the leaders in threat detection.
With its in-house EDR, TouchWeb it delivers high-level performance. Thus, 99.99% of hacking attempts and, where applicable, actual breaches of its infrastructures were detected in under one hour and remediated within 30 minutes.
Most managed IT service companies charge extra for handling hacks on top of their standard services. In case of a hack, you are therefore penalized twice! As a sign of a trusted relationship, hack remediation has always been offered to TouchWeb clients for more than 10 years..
More than a backup: a disaster recovery plan
One of the first measures to take to ensure the security of an IT system is to perform regular backups. You must anticipate the loss of data, total or partial, which would halt all business activity.
There is no shortage of incidents that can occur:
- data deletion/corruption,
- ransomware attack,
- hardware/network failure,
And it is not when the worst has happened that you should be wondering what steps to take to get systems running again. You need a plan: this is where the DRP (disaster recovery plan) comes in.
A backup alone is not sufficient: in case of a problem, your e-commerce site could be out of service for 1 to 2 weeks before your system is fully restored. With a DRP, downtime is reduced to a few minutes.
The DRP implemented by TouchWeb on its dedicated servers guarantees a rapid response in the event of an incident, even in the total loss of all your data!
Its fully automated system can reinstall an entire site and all its associated applications (on Prestashop, Magento, Drupal and WordPress) in under 30 seconds.
In addition to the DRP, TouchWeb also has a professional Business Continuity Plan (BCP). This BCP demonstrates the prior identification of all types of potential threats and defines all processes to contain them, enabling the company to maintain its contractual service obligations to its clients.
The number one reason developers stay loyal to those working on TouchWeb infrastructures? Turnkey, easily manageable clones of your e-commerce sites (pre-production), automatically rebuilt from your backups. These clones give you the certainty that your backup process is working perfectly.
Call on a managed services expert with full transparency
Relying on a recognized managed services expert brings the peace of mind every entrepreneur needs to optimize their IT system. That said, their services must be transparent! Many managed service companies overcharge for services that at first glance seem “standard”: telephone support, handling a hack, etc.
One of TouchWeb’s distinguishing features is that it has SLAs (Service Level Agreements) contractually guaranteed. Thus the company contractually commits to response and recovery times which — if not met — result in financial penalties payable to the client.
It is one of the few SME-specialized managed service providers to guarantee this, conferring on TouchWeb’s premium services an incomparable quality/price/performance ratio on the market.
You are an IT manager, e-commerce manager, CIO or business owner (…) and you want to take charge of managing your website? Choosing a partner that ensures the best quality, security and reasonable pricing is crucial to securing your online presence.
TouchWeb created the e-commerce managed services solution that combines all these essential qualities.
