Delivering orders to customers is one of the most important steps in online retail. You must choose a delivery service that is efficient, reliable, and offers reasonable rates.
Codeur.com today offers to detail the importance of reactive, efficient logistics, along with its top 12 innovative e-commerce delivery solutions!
What are the challenges of e-commerce delivery?
According to a survey by Convey, 84% of consumers do not return to an e-commerce site after a poor delivery experience. Furthermore, 78% online shoppers abandon their shopping carts because of high delivery fees.
While internet users are demanding about shipping costs, they also place great importance on delivery time. At a time when most online consumers are used to receiving their order within 5 days of purchase, you should plan for an effective e-commerce delivery solution!
Discover the logistical challenges your online store must face:
Reducing delivery time
According to a study conducted by Sendcloud, more than 45% consumers expect to receive their parcel within 24 hours. Additionally, 82% of online shoppers place delivery speed at the heart of their experience with an e-commerce site.
Online shops are being hit hard by the “everything, right away” trend and must satisfy increasingly impatient buyers.
To achieve this, they must increase the speed of their operations. It starts with the supply chain. You need to choose suppliers who can respond quickly to your needs. Ideally, select providers close to your operations center.
You can also use intermediaries through dropshipping, but be careful to choose French providers who can guarantee fast delivery.
Another solution: make the most of your data. Analyze it to identify sales seasonality. You can then avoid stockouts and anticipate peaks in shipments.
The ability to offer delivery
From purchases of €150 or more, 40% of customers expect free delivery. That means finding a way to offer free shipping without reducing your margin. You can try several techniques:
- Increase product prices
- Create a subscription system to offset shipping costs
- Offer free shipping on special occasions: the customer's birthday, for example
- Renegotiate the contract or subscription to your e-commerce delivery solution
Data collection and analysis
Data is essential for analyzing your performance, as you know. It’s advisable to choose an ecommerce delivery solution that can provide statistics on parcel deliverability, as well as return and complaint rates.
The goal is to verify that you meet the promised delivery times and to identify any bottlenecks.
Also consider sending an automated email after an order is delivered to ask the customer for their feedback. For them, it’s an opportunity to rate your delivery service and express thanks or dissatisfaction; for you, it provides useful input to improve your services.
For example, here is the email that Boulanger sends a few days after an order has been dispatched:
4 criteria that influence delivery
Before choosing a logistics provider, you need to know the factors that influence the cost of a shipment. That will help you choose the ecommerce delivery solution best suited to your needs!
1. Destination or origin
To ship your product from point A to point B, one or more modes of transport are required. Whether by truck, plane, or sea, there are fees to facilitate transit. Obviously, the farther the product travels, the higher the transport cost.
Most carriers define shipping zones that determine the amount to pay. Shipping costs are thus easier to understand than with a pricing strategy based strictly on mileage.
2. The weight or size of the parcel
Carriers also charge for your shipment based on the weight or size of the parcel. The heavier or bulkier the parcel, the higher the shipping fees.
Size-based pricing takes into account length, height, and the weight of the box. Carriers assume that even if a parcel is light, it may take up a large portion of space in the truck.
3. Delivery speed
The faster you want your parcel delivered, the more expensive the delivery will be. Customers expect delivery in about three days on average, but can wait up to five days.
4. The warehouse or distribution center
The operator you choose has warehouses where it stores and processes orders. If these centers are close to your delivery areas, shipping costs will be lower, as will delivery times.
12 e-commerce delivery solutions to send your parcels
We now come to the solutions to use for sending your parcels. Here are 12 carriers to know to make the best choice:
1. La Poste
Let's start with the best-known service: La Poste and its famous solution Colissimo This one offers various options to deliver your parcels nationally and internationally. Your customers can receive their order within 48 hours at home or at a pickup point.
This offer is valid for parcels up to 30 kg. Depending on the volume of orders you process each day, you can drop off your shipments at a post office or request collection from your warehouse.
Colissimo lets you track your entire shipment until delivery and also handles potential returns.
2. Chronopost
Like La Poste, Chronopost allows you to send parcels up to 30 kg throughout France and internationally. What sets this service apart? The promise of next-day delivery after dispatch — perfect if you want to offer express shipping on your online store.
In addition to pickup points, Chronopost allows your customers to choose the date and location for collection. This e-commerce delivery solution includes modules that integrate with CMSs like PrestaShop, Magento or WooCommerce.
3. UPS
UPS offers express parcel delivery. Even on weekends, your customers can receive their orders.
UPS has various relay points across France to allow buyers to collect parcels close to home. Of course, the service can also deliver directly to the consumer and let them choose the delivery date.
This solution also offers direct integration with your ecommerce on WordPress, PrestaShop, Magento or OpenCart.
4. DHL
Renowned international carrier DHL stands out for its MyDHL+ service, which simplifies shipment management and tracking. This tool helps you accurately calculate the cost of your parcels and prepare the dispatch of complex orders.
At any time, you know where the items are, allowing you to provide precise tracking to your customers.
This e-commerce delivery solution is aimed at businesses that ship heavy and bulky goods (such as household appliances, for example) and that need to maintain continuous contact with the customer to ensure optimal delivery.
5. Mondial Relay
As its name suggests, Mondial Relay is specialized in delivery via pick-up points. It has 40,000 of them in France and across Europe, from which the customer can choose based on proximity and opening hours.
As an e-merchant, this solution allows you to ship your orders very easily by dropping your parcels at a partner pick-up point or arranging a collection from your warehouse.
This service is particularly suited to small businesses looking for a reliable and fast e-commerce delivery solution.
6. MesEnvois.fr
Whether your products are sold on eBay, Amazon, or other major online retailers, MesEnvois.fr handles your parcels.
This platform positions itself as a bridge between you and several transport companies like Colissimo, UPS, DHL… It takes care of negotiating with carriers discounts of up to 62% on your shipping costs.
How does it work? Import your orders from your sales channel into the MesEnvois.fr management console, choose your carrier and let the site do the rest.
7. Deliver.ee
In addition to your e-commerce, do you have one or more points of sale? This solution is for you!
Don't stop losing data, thanks to Mothership, the unique platform for Deliver.ee where all your information is stored. No more delays or delivery errors; your online and in-store customers will have an unforgettable shopping experience.
A home pickup service for returns is also offered by Deliver.ee.
8. Wing
Save time by entrusting your orders to be delivered to Wing.
The platform collects your items and handles packing them carefully before handing them over to the carrier. You don't have to deal with the carrier; Wing even takes care of carrier after-sales service, as well as the customs formalities, if needed.
Find Wing in Paris, Marseille, Bordeaux and Lyon for express 24h, standard 48h deliveries, etc. You can easily integrate this service with the CMS such as Shopify, Magento, Prestashop and WooCommerce.
9. Boxtal
You can now afford to offer free shipping to your customers thanks Boxtal who negotiates the best terms with carriers on your behalf.
If you are in Île-de-France, take advantage of a daily pickup service for your parcels, regardless of the carrier you choose.
Boxtal allows you and your customers to track parcels in real time. An optimized returns policy is offered to reassure your customers: a one-click return label.
10. Mr Pacha
The guiding principle of this platform is flexibility. Mr PachaWith it, delivery will no longer be a constraint for your customers; on weekends and even in the evening, they can receive their parcels. This option is very convenient for your customers who work during the day.
They have the option to choose a one-hour delivery window between 6 PM and midnight, from Monday to Friday and between 8 AM and 2 PM on Saturdays.
11. Cubyn
With Cubyn, save your energy and focus only on the growth of your e-commerce business.
Instead of exhausting yourself managing multiple providers, trust this all-in-one platform to manage your inventory, do your stocktakes, handle returns, manage your customer service — in short, do everything.
With a simple, transparent pricing, No need for quotes — you already know how much each service will cost. Plus, there are no administrative fees to pay.
12. Upela
With this solution, automate your parcel deliveries and choose the best carriers and competitive rates.
Stop wasting time searching for the cheapest and most efficient carrier for your customers, Upela It compares and aggregates offers from leading French and international providers.
All that's left is for you to choose. In addition, specialists are available to advise you on solutions tailored to your e-commerce business.
Our tip
By diversifying your providers and choosing an innovative solution, you can optimize and reduce your costs. The objective: offer a better service for your customers, without cutting into your margins!
If you want help with your e-commerce or with sending your parcels, post your ad on Codeur.com !
